1. Introduction
Welcome to Jazz Up (“we”, “our”, “us”), as you have just clicked our Terms and Conditions, please, carefully read the following pages. Access to and use of this Website (“Site”) and the products and services available throughout this Website (“Services”) are subject to the following terms and conditions (“Terms”, “Terms and Conditions”). By using this Site and its Services, you are agreeing to all of the Terms and Conditions, as may be updated from time to time. You should read the Terms and Conditions carefully and check this page regularly to take notice of any changes. If you do not agree to the Terms and Conditions, you should not use the Services of this Site.

Our Privacy Policy also governs your use of our Site and explains how we collect, safeguard and disclose information that results from your use of our web pages. Please read it here https://www.jazzup.gr/privacy-policy.

Your agreement with us includes these Terms and our Privacy Policy (“Agreements”). You acknowledge that you have read and understood Agreements, and agree to be bound by them.

We may modify the Terms and Conditions from time to time. Please read the terms and check back often. If you do not agree with (or cannot comply with) Agreements, then you may not use the Site and its Services, but please let us know by emailing at [email protected] so we can try to find a solution. These Terms and Conditions apply to all visitors, users and others who wish to access or use our Site. Any changes made after you have placed an order will not affect that order, unless we are obliged to make the change by law.

Thank you for being responsible.


2. Accounts
You can always sign up in order to make the most of the Services and features available in our Site. Upon registration, you will be asked to provide your current, accurate, full personal information. Inaccurate, incomplete, or obsolete information may result in the immediate termination of your account on our Site. Also, you should provide a unique and secure password, and you must notify Jazz Up immediately upon becoming aware of any breach of security or unauthorized use of your account.

Through your user account you can refer to your past orders, as well as store addresses and payment methods that you can use during your checkout. Through your account page you can access:

(a) your orders, both past and ongoing
(b) your addresses, both shipping and billing
(c) your payment methods
(d) your account details, where you can edit your name, username and password.


3.  No Use By Minors
Our website is intended only for use by individuals at least eighteen (18) years old. By creating an account on our Site, you warrant and represent that you are at least eighteen (18) years of age and with the full authority, right, and capacity to enter into this agreement and abide by all of the terms and conditions of Terms. If you are not at least eighteen (18) years old, you are prohibited from creating an account and/or making any Purchases.


4. Purchases
If you wish to purchase any product made available through our Site (“Purchase”), you may be asked to supply certain information relevant to your Purchase including, without limitation, your real name, phone number, e-mail address, credit card number, the expiration date of your credit card, your billing address, and your shipping information.

You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete.

We may employ the use of third party services for the purpose of facilitating payment and the completion of Purchases. By submitting your information, you grant us the right to provide the information to these third parties subject to our Privacy Policy.

All orders are subject to acceptance and availability, which means that items in your basket are not reserved and are available to other customers until the completion of your purchase.

You can complete your order by visiting the Basket page. There, you can make any changes as you wish, such as removing products, manipulating the quantity of the products or adding any coupons that you may possess. Changes take effect after you press the “Update basket” button. On this page, you can also find an estimate of the shipping cost.

When you’re satisfied with your choices, you can press “Proceed to checkout”, enter your shipping and billing address and select the payment method of your preference. Alternatively, you can press the PayPal button, and use the PayPal Checkout. Once your order is placed, you will receive an email confirmation with all the details regarding your order.

We reserve the right to refuse or cancel your order at any time for reasons including but not limited to: product availability, your payment is not authorized, there’s no delivery service in your location, errors in the description or price of the product, error in your order or other reasons. We also reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected.

If you wish to cancel your order, please contact us by any means provided in our Contact page https://eshop.jazzup.gr/contact/ within 1 hour from the completion of your order. We will reach out and you will be reimbursed if you have already made a payment.

All electronic payments are being performed securely by using the Stripe payment gateway, or alternatively, PayPal. You can always find more details regarding Stripe at https://www.stripe.com, and about PayPal at https://www.paypal.com.


5. Shipping
Deliveries will be made to the address indicated in your order during checkout. It is your responsibility to ensure that the shipping address you provide us is correct and accurate.

Below you can find an estimate of the shipping times depending on your region. We will do our best to meet these estimates, however we cannot guarantee them. The actual delivery time will also depend on the shipping method you choose.

• Greece: 2-5 business days
• Europe: 3-10 business days
• Rest of the World: 10-20 business days

International buyers are also responsible for any customs and import taxes that may apply. We are not responsible for any delays due to customs.

All products are being shipped in special packaging that ensures that they will reach you in excellent condition. If you have noticed that your package has been tampered, Jazz Up does not assume any responsibility.

We will not be held liable or responsible for any failure of delivery of your order caused by events outside our reasonable control. If your order is returned to us because the delivery could not be completed for any reason, the buyer will be responsible for any repeated delivery costs.


6. Returns
We issue refunds for products within fourteen (14) days of the original purchase of the product. For you to actually withdraw from the purchase contract, the following requirements should be met: the product should be in its original, perfect condition, never used in any way, should come in its original packaging with no apparent damages or tears including all of its original components. Your package must be accompanied by the original receipt or invoice of purchase. We reserve the right to dismiss the withdrawal if one or more of the above requirements are not met, or the return is regarding a custom or personalized product.

You will be reimbursed with the full amount of your order excluding the delivery expenses or any additional charges, such as Cash On Delivery charges. The money will be refunded in the same way as it was received by us in the initial payment within 14 days from the day we received your return. If you choose to receive your refund in another way than that of the original charge, you will be responsible for any extra fees that may arise by that choice. The delivery expenses for your return is your responsibility and you are free to choose whichever delivery method is available to you.

In case you received a wrong product or a defective product, you should also let us know within 14 days of the original purchase. We will either replace it with the right one, or repair it with no additional charges, unless this is impossible. You will also be reimbursed for the delivery charge (up to 4,00 euros) of the return with either a discount coupon for our site, or a deposit on an account that you have noted in the returns note.


7. Communications
By creating an Account on our Site, you agree to subscribe to newsletters, marketing or promotional materials and other information we may send. However, you may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or by emailing us at [email protected].


8. Privacy
Jazz Up strictly applies the principles of protection of personal data provided by the International and European Law regulating issues related to electronic commerce (Directive 2000/31 / EC, Presidential Decree 131/2003) as well as by the Law on Protection (Law 2251/1994) regulating issues related to distance sales and the relevant provisions of the Greek law (Law 2472/1997) on the protection of the individual and the protection of personal data as supplemented by the decisions of the Chairman of the Commission for Personal Data Protection, the PD. 207/1998, 79/2000, Article 8 of Law 2819/2000 and European law with Directives 95/46 / EC and 97/66 / EC, expressly states that it will not make any unlawful use of your personal and in no way disclose, sell, rent or exchange your personal information and any information you submit to any third party. Your personal information may also, upon your request, be deleted, modified, or canceled. However, your personal data may be made public, subject to the lawful procedure imposed by a Public Authority, a court, etc. For more details regarding our privacy policy, please refer to our relevant page at https://www.jazzup.gr/privacy-policy.


9. Content
Content found on or through this Site is the property of Jazz Up or used with permission. You may not distribute, modify, transmit, reuse, download, repost, copy, or use said Content, whether in whole or in part, for commercial purposes or for personal gain, without express advance written permission from us.


10. Intellectual Property
Our Site and its original content (excluding Content provided by users), features and functionality are and will remain the exclusive property of Jazz Up and its licensors. Jazz Up is protected by copyright, trademark, and other laws of foreign countries, including Jazz Up software and all HTML and other code contained in this site by Law 2121/1993/ “Copyright, Related Rights and Cultural Matters”. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Jazz Up. Any reproduction or redistribution of any kind of the above listed content is absolutely prohibited.

We do not promise that the functional aspects of the Site or our content will be error free or that this Site, our content or the server that hosts our Site are free of viruses or other harmful components and is not to be held accountable for any damages caused by such. We always recommend that all users of the Internet ensure they have up to date antivirus software installed.


11. Prohibited Uses
You may use this Site only for lawful purposes and in accordance with Terms. You agree not to:

(a) Use this Site in any manner that could disable, overburden, damage, or impair our Site or interfere with any other party’s use of the Site, including their ability to engage in real time activities through the Site.
(b) Use any manual process to monitor or copy any of the material on Site or for any other unauthorized purpose without our prior written consent.
(c) Use any device, software, or routine that interferes with the proper working of our Site.
(d) Introduce any viruses, trojan horses, worms, logic bombs, or other material which is malicious or technologically harmful.
(e) Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the Site, the server on which the Site is stored, or any server, computer, or database connected to the Site.
(f) Attack our Site via a denial-of-service attack or a distributed denial-of-service attack.
(g) Take any action that may damage or falsify the rating of Jazz Up.
(h) Otherwise attempt to interfere with the proper working of our Site.


12. Analytics
We may use third-party Service Providers to monitor and analyze the use of our Site.

Piwik / Matomo
Piwik or Matomo is a web analytics service. You can visit their Privacy Policy page here: https://matomo.org/privacy-policy

Cloudflare analytics
Cloudflare analytics is a web analytics service operated by Cloudflare Inc. Read the Privacy Policy here: https://www.cloudflare.com/privacypolicy


13. Error Reporting and Feedback
You may provide us directly at [email protected] with information and feedback concerning errors, suggestions for improvements, ideas, problems, complaints, and other matters related to our Site (“Feedback”).

You acknowledge and agree that: (i) you shall not retain, acquire or assert any intellectual property right or other right, title or interest in or to the Feedback; (ii) Jazz Up may have development ideas similar to the Feedback; (iii) Feedback does not contain confidential information or proprietary information from you or any third party; and (iv) Jazz Up is not under any obligation of confidentiality with respect to the Feedback. In the event the transfer of the ownership to the Feedback is not possible due to applicable mandatory laws, you grant Jazz Up and its affiliates an exclusive, transferable, irrevocable, free-of-charge, sub-licensable, unlimited and perpetual right to use (including copy, modify, create derivative works, publish, distribute and commercialize) Feedback in any manner and for any purpose.


14. Links To Other Web Sites
Our Site may contain links to third party web sites or services that are not owned or controlled by Jazz Up.

Jazz Up has no control over, and assumes no responsibility for the content, privacy policies, or practices of any third party web sites or services. We do not warrant the offerings of any of these entities/individuals or their websites.




15. Termination
We may terminate or suspend your account and bar access to our Site immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of Terms and Conditions.

If you wish to terminate your account, you may simply discontinue using our Site.

All provisions of Terms and Conditions which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.


16. Governing Law
These Terms and Conditions shall be governed and construed in accordance with the laws of Greece without regard to its conflict of law provisions. All transactions you make through our Site are governed by the International and European Law governing electronic commerce issues (Directive 2000/31 / EC, PD 131/2003) as well as the Consumer Protection Act (Law 2251/1994) which regulates issues relating to distance selling.

Our failure to enforce any right or provision of these Terms and Conditions will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms and Conditions will remain in effect. These Terms and Conditions constitute the entire agreement between us regarding our Site and Services and supersede and replace any prior agreements we might have had between us regarding our Site and Services.


17. Changes To Service
We reserve the right to withdraw or amend our Site, and any Service or material we provide via our Site, at our sole discretion without notice. We will not be liable if for any reason all or any part of our Site is unavailable at any time or for any period. From time to time, we may restrict access to some parts of our Site, or the entire Site, to users, including registered users.


18. Amendments To Terms
We may amend our Terms and Conditions at any time by posting the amended terms on this site. It is your responsibility to review these Terms and Conditions periodically.

Your continued use of our Site following the posting of revised Terms and Conditions means that you accept and agree to the changes. You are expected to check this page frequently so you are aware of any changes, as they are binding on you.

By continuing to access or use our Site after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use our Site.


19. Waiver And Severability
No waiver by Jazz Up of any term or condition set forth in Terms and Conditions shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of Jazz Up to assert a right or provision under Terms and Conditions shall not constitute a waiver of such right or provision.

If any provision of Terms and Conditions is held by a court or other tribunal of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of Terms and Conditions will continue in full force and effect.


20. Acknowledgement


21. Contact Us
Please send your feedback, comments, requests for technical support:

By email: [email protected].
By visiting this page on our website: https://www.jazzup.gr/contact.


Last updated: 27/04/2020

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